Mobile Insurance FAQs

What is Mobileinsurance.com.cy?

Mobileinsurance.com.cy is a new product/service offered in Cyprus. It provides insurance cover for smartphones and tablet PCs. Insurance is underwritten and powered by Progressive Insurance Company Ltd. The whole scheme is administered by A.Haggiandreou Insurance Brokers Ltd.


Who are JCC?

JCC are an accredited payment service provider and provide the online payment system for credit card transactions for this website. They handle your credit card transaction in a highly secure environment


What if I have difficulty entering my credit/debit card details?

You will only be able to move forward in the application process if correct details are entered. The website system only accepts information that is correct and valid. If incorrect details are entered an error message will be displayed and you will be asked to enter your details again correctly. If you see an "Invalid card number" message – you should check that you are entering the card number without any spaces. If you see a message "Transaction failed” followed by the reason of not being authorized means your card has been declined by your card issuer, who is responsible for generating the message. You can use another card or contact your card issuer for further information. Your card issuer may inform you that they have authorized the payment, but still waiting an authorization code from the merchant. This is known as a referral and cannot be authorized for online payments. In this case, you should try your card again or use a different card.


How can I check if the transaction was successful and my payment has gone through?

In the first instance, once your payment has been successfully concluded, the website page automatically displays a message to this effect. This is followed by an email sent to the email address you have registered with providing the details of your insurance policy. This succession of information generated is assurance that we have received payment successfully and insurance for your mobile phone/tablet PC has been set up. Additionally, you can contact your bank to seek assurance or if you are further concerned, please Contact Us.


Important Information -Tablets PC/ipads

The Sale of Goods Acts lay down several conditions that all goods sold by a trader must meet. The goods must be of satisfactory quality, as described and fit for purpose. Your statutory rights are limited which is why we offer insurance (not just an extended warranty) specially designed to protect your tablet PC against the risks of theft and accidental damage (including water damage) whilst being used in Cyprus (and worldwide for a maximum of 30 days in any one year) by you as the person who purchased it or your spouse or partner or any of your children, brothers, sisters (all over the age of 18) and parents who permanently live with you. The Tablet PC Insurance offered on this site is underwritten by Progressive Insurance Co Ltd via A. Haggiandreou Insurance Brokers Ltd. Other Insurance (including some elements of household insurance) may be available for your tablet PC other than from the insurer whose cover is offered on this site. Your tablet PC insurance will not be automatically terminated in the event of a claim being made. Like all policies, there are some things this insurance does not cover. Importantly these may include accidental loss, inappropriate use, wear and tear or gradual deterioration of the tablet PC, cosmetic damage to the tablet PC, claims not accompanied by a Crime Reference Number, any claim made in excess of 72 hours of discovering the event or from return to Cyprus where the incident occurred outside of Cyprus, any claim form not returned within 30 days of notifying the claim, and any claim where the user is under the age of 18. Any tablet PC more than 6 months old at the time of purchasing the insurance, as evidenced by the relevant proof of purchase. There is an excess on each and every claim as specified in the policy document. The maximum liability for any claim cannot exceed the replacement value of your tablet PC. Theft claims will not be paid unless reported to the appropriate local Police authority within 72 hours of discovering the incident and if the theft is from an unattended between the hours of 22.00 and 06.00, theft from a vehicle unless the vehicle is locked and the tablet PC is completely hidden from view, from unoccupied premises unless there is evidence of forced entry or if the theft is in a public place if you leave the tablet PC unattended. You are required to take all reasonable precautions to protect the tablet PC against theft or damage and to comply with the Security Requirements as specified in the Policy Document. Premiums will be collected by Credit/Debit Card. The premiums are as follows The annual premium, including any Insurance Premium Stamp Duty Tax will be collected by Credit/Debit Card at the time of purchase and will be as confirmed to you on the website prior to your agreement to purchase the insurance. The insurance can be renewed on continuing 12 month periods subject to your acceptance and the receipt of each annual premium. To make sure you have continuous cover under your policy A. Haggiandreou Insurance Brokers Ltd will automatically renew (auto renew) your policy when it runs out, unless you advise otherwise. You will be contacted up to 30 days before the renewal date of your policy and will be advised of any changes to the premium or the policy terms and conditions. If you do not want to auto renew your policy, you just need to contact A. Haggiandreou Insurance Brokers Ltd at 7777-2355 (CELL) or email at customercare@mobileinsurance.com.cy . If you do nothing then the renewal premium will be taken from the credit/debit card details provided at the time of the initial purchase. If the credit/debit card details have changed, you can contact A. Haggiandreou Insurance Brokers Ltd 7777-2355 (CELL) or email customercare@mobileinsurance.com.cy to amend the details. You can advise us about any changes to your policy details or decide not to use the auto renew service at any time by calling 7777-2355 (CELL) or email customercare@mobileinsurance.com.cy . You have a right to cancel the insurance by giving written notice of cancellation within 14 days of the receipt of confirmation of insurance cover to A. Haggiandreou Insurance Brokers Ltd (“the Administrator”) at email customercare@mobileinsurance.com.cy quoting your policy number. If you do not exercise this right to cancel then your rights and those of the insurer to cancel this insurance cover thereafter are that you may cancel this insurance at any time by giving notice of cancellation, in writing or by telephone, to the Administrator. Cover will terminate immediately on receipt of your cancellation. If you need to make a claim under the insurance, please contact the Administrator at the above address or on 7777-2355 (CELL) or email at claimservice@mobileinsurance.com.cy


Demands and Needs Statement– Tablets PC/iPads

A. Haggiandreou Insurance Brokers Ltd does not offer advice or recommend insurance. You should decide before purchasing whether the terms of this insurance policy meet your demands and needs for tablet PC insurance. - Am I under 18? - Do I require additional risks to be covered other than those detailed in the policy document? - Am I already covered by another type of insurance policy? - Do I live permanently outside Cyprus? If you can answer ‘no’ to all of the above, your demands and needs are those of a tablet PC owner who wishes and needs to ensure their tablet PC insurance needs are met now and in the future.


What if I do not have a facility to print the documents from the Email confirmation?

You may request a copy of the Certificate of Insurance and Policy Summary together with confirmation of your Credit/Debit Card payment instruction by email. Please Contact Us on 7777-2355 (CELL) or email at customercare@mobileinsurance.com.cy


What if I do not receive any Email confirmation?

Your mobile phone/ tablet PC is protected from the moment you have successfully completed your online transaction and an email confirmation message is automatically generated. The Email confirmation will be sent to the Email address that you provided in your online application. If you do not receive your email, please contact us on 7777-2355 (CELL) or email at customercare@mobileinsurance.com.cy


If I have moved how do I inform you of my new address?

Should any of your personal details change (such as your name or address) you can log in to your “Customer Login” page at www.mobileinsurance.com.cy and edit your personal details yourself. Alternatively you can contact the administrator as soon as possible in order to guide you on how your personal details can be updated to prevent any delays when making a claim


What should I do if I don't receive my policy documents?

Your mobile phonet/tablet pc is protected from the moment you successfully complete your online transaction and we have received relative premium. An email confirmation message is automatically generated and sent to the email address you provided in your online application. If you do not receive your policy documents please contact us by phone or email by visiting the claim section of the Contact Us page for our details and we will be able to send you a duplicate copy of your documents by email within 4-5 working days.


What should I do if I need to make a claim at the weekend when the call centre is closed?

If you cannot get hold of us when the call centre is closed, we will still accept your claim if you contact us as soon as possible when we are next open. Please see the claim section of the Contact Us page for details of our opening hours.Alternatively you can contact us via email at claimservice@mobileinsurance.com.cy


How can I change my personal details?

Should any of your personal details change (such as your name or address) please ensure you contact the administrator as soon as possible in order for your details to be updated to prevent any delays when making a claim. Please call 7777-2355 (CELL) or email customercare@mobileinsurance.com.cy You can edit your personal details from ““Customer Login” page in the website.


Group Corporate or Company rates?

For Group Corporate or Company rates do please contact our Customer Services team on 7777-2355 (CELL) or email customercare@mobileinsurance.com.cy


How do I make a complaint?

At Progressive Insurance Company Ltd and A. Haggiandreou Insurance Brokers Ltd, customer service is our number one priority. It is always our aim to investigate and resolve customer problems as quickly as possible. However, we do appreciate that at certain times you may feel it is necessary to make a complaint. If you wish to do so, in the first instance please email or write to us via the details listed below. In your correspondence, please ensure that you state your name, address, mobile number and daytime contact telephone number. Email customercare@mobileinsurance.com.cy Post Progressive Insurance Co Ltd or A. Haggiandreou Insurance Brokers Ltd, POB 22111, Nicosia 1517. Tel 7777-2355 (CELL) Monday to Friday 800am-530pm Please be assured that we treat each enquiry confidentially and that we will endeavor to answer you as fully and promptly as possible. Any information provided will only be used for the purpose for which it was submitted. We will strive to resolve your complaint immediately if we can or, if not, at least by the close of business the working day following receipt of your complaint. However, should it prove impossible to reach a solution within that time frame, you will be sent a letter acknowledging receipt of your complaint within 2 working days, stating who will deal with it and outlining our complaints procedure. Once we have resolved your complaint, we will issue a final response in writing.


Contact Us

You will find most questions answered in Frequently Asked Questions. Please read first before continuing below. We welcome all enquiries and questions. For billing enquiries, change of details and claims please contact our administration team Email customercare@mobileinsurance.com.cy or claimservice@mobileinsurance.com.cy Post POB 22111, Nicosia 1517 Tel . 7777-2355 (CELL) Monday to Friday 800am-530pm For sales enquiries please contact our sales team Email customercare@mobileinsurance.com.cy Please be assured that we treat each enquiry with confidentiality and that we will endeavour to answer you as fully and promptly as possible. Any information provided will only be used for the purpose for which it was submitted. For further information please see our Policy Documents and Legal information.


How long will it take for someone to reply to my question or enquiry?

Please allow 2 working days for us to respond to you. If you have not received a reply please Contact Us.


If I have a question or enquiry what do I do?

If your question or enquiry is not answered in this list – please Contact Us on 7777-2355 (CELL) or email at customercare@mobileinsurance.com.cy


Is there a discount if I insure more than one mobile phone/tablet pc?

Unfortunately, each policy is designed to cover only one mobile phone/tablet pc and we are unable to offer discounts if you take out more than one policy.


How do I purchase insurance?

Protecting your mobile phone/tablet PC is quick and easy. Insurance can be purchased by applying online at our website www.mobileinsurance.com.cy


Why shouldn't I cover my mobile phone/Tablet PC under my household insurance?

This policy is a dedicated insurance policy especially for mobile phones/tablet PCs, ensuring rapid replacement or repair of your mobile phone/tablet PC once your claim has been accepted. Household policies often have a much higher excess and a claim for your mobile phone/tablet PC will more likely fall within the excess value.Mobile Insurance covers unauthorized calls, accessories when your device is stolen or accidentally lost with a worldwide protection from 30 to 90 days whereas household policies do not. In addition to that the amount of claim paid in the household policies can be much less if the property is under insured.


How can I pay for my insurance?

You can choose to pay for your insurance by paying either 1 annual payment, or by 12 monthly installments. Monthly payments will be collected up to 48 hours before the renewal date.


Can I insure a mobile phone/tablet PC bought outside Cyprus?

No, we can only insure mobile phones/tablet pc that have been purchased in Cyprus.


Am I still covered if I upgrade/change the device on cover?

No,* You must advice the administrator by phone or email in order to cancel your existing insurance. For return premium do check Cancellation after the Cooling-Off period section in your policy or do check under FAQs “How do I cancel my insurance policy” * You need to “Enroll to New Policy” from your “Customer Login” page at www.mobileinsurance.com.cy Your new device will be covered from the day you notify the administrator of the change providing the device is no more than 7 days old at the time of the amendment, as evidenced by the relevant proof of purchase


What if I have difficulty entering my tablet PC details?

Please ensure that you enter a make and model of tablet PC in boxes provided. Also, ensure that you enter your Serial number, phone number and contact number in full, with no spaces in between.


Can I add another device to my policy?

No, these policies only cover one devicet per policy and if you would like to purchase insurance for an additional mobile phone/tablet PC, then please apply online at www.mobileinsurance.com.cy


Which makes and models of mobile phones/tablet pcs do you cover?

All makes and models of mobile phones/ smartphones and tablet pcs purchased within Cyprus provided the retail price of the phone/tablet pc does not exceed your sum insured as evidenced on your Insurance Schedule.


Is there an age limit on the mobile phone/tablet pc I want to insure?

Each mobile phone/tablet pc must be less than 7 days old at the time of purchasing the insurance. The proof of the device age can be either provided at the point of buying the insurance or when a claim is reported and the claim form is submitted.


I got my mobile phone/tablet pc on a contract, will you cover the full replacement value of the phone/tablet pc?

Yes, provided the retail price of the phone does not exceed your Limit of Liability as evidenced on your Insurance Schedule. In the event the retail cost of your mobile phone/tablet pc exceeds your Limit of Liability, you will be liable for the additional costs above this limit. This will be advised to you when we authorize your claim and can be paid by credit or debit card. In the event of a claim, you will be required to provide evidence of the original order and/or contract under which the mobile phone/tablet pc was supplied confirming the make, model and the IMEI number of the mobile phone/tablet pc.


Who is covered under my insurance policy?

The policy provides cover for you (the policyholder) (provided you are over 18 years old, permanently resident in Cyprus, and own the mobile phone/tablet pc on cover).


How can I check the status of my insurance claim?

To check the status of your insurance claim please Contact Us on 7777-2355 (CELL) or email at claimservice@mobileinsurance.com.cy. You can check your claim status online by logging into your account on the web and visit my claims.


Can I make a claim on behalf of someone I know?

Due to the Personal Data Law, you cannot claim on behalf of another individual.


How can I report theft or malicious damage to the police?

You should either contact your local police station or go to the local police station where the incident happened.


How long will it take for my claim to be processed? Tablets PC/iPads

If your claim is due to Theft please allow 3 working days, from the date we receive notification, for your insurance claim to be processed. If your claim is due to Accidental Damage, please allow 5 to 7 working days for your insurance claim to be processed, from the date we receive your notification. These timelines are subject to receipt of the full information required to assess your claim.


What is involved in making an insurance claim?

After notifying us of your claim, we will email a claim form to you, which you need to complete and return to us by email/post along with all supporting documents and payment details for your excess /deductible within 30 days of notifying the claim. Please follow the instructions on the claim form.


How do I make an insurance claim? Tablets PC/iPads

In the event of making an insurance claim, please contact our Claims Services Team on7777-2355 (CELL) or email at claimservice@mobileinsurance.com.cy within 24 hours after discovering the incident and our representative will take your details and arrange for your tablet PC to be repaired or replaced as necessary. If you are aware that the tablet PC has been stolen, or maliciously damaged, this must be reported to the police within 72 hours of discovering the incident, report it and obtain a crime reference number and a copy of the police report.


How much is the excess/deductible? Tablets PC/iPads

For each and every Theft or Accidental Damage claim, the excess payable is the 15% of the tablet PC value, subject to a minimum of Euro 50.


If I buy a policy will it renew automatically?

If you have a monthly contract To make sure you have continuous cover under your policy we will automatically renew your policy each month, unless you advise us otherwise and your monthly premium will be collected by credit/debit card. If you have an annual contract You will be contacted up to 30 days before the annual renewal date of your policy and we will inform you then if there are any changes to your premium or the policy terms and conditions (which will only ever apply at your next renewal date). We will then renew your insurance unless you advise us otherwise. Your renewal premium will be taken by the same method used during your initial purchase. If your payment details have changed, please follow the instructions on the renewal notification You can advise the Administrator about any changes to your policy details at any time by calling 7777-2355 (C-E-L-L). If you do not want to auto renew your policy, you just need to contact A. HAGGIANDREOU INSURANCE BROKERS LTD via the contact details provided in the renewal notice. If you do not then the policy will automatically be renewed. Please note that our billing system will start charging your debit/credit card at least 48 hours before relative renewal date, thus guaranteeing cover continuation.


How do i cancel my Insurance policy?

If you want to cancel your policy, you can contact the Administrator at any time by calling 7777-2355 (CELL) or email customercare@mobileinsurance.com.cy. Please see FAQ “When does my insurance policy end?” for details.


Are the replacement handsets brand new?

Where we can, we will repair your phone. In the event that your claim is authorized and your mobile phone is replaced, we will do our best to replace it with an identical fully refurbished or new item. Should this not be possible we will replace it with a fully refurbished or new item of a comparable specification or the equivalent value. Please note it may not always be possible to replace your mobile phone with the same colour.


Is there a limit on the number of claims I can make?

There are no limits to the number of claims you can make whilst your cover is in place.


When does my insurance policy end?

*Monthly policies. As per your Certificate of Insurance, if you have chosen a Monthly Policy it will automatically renew each month upon receipt of your premium and will continue until you cancel your policy with us by email, post or telephone. If we do not receive your premium payments, your policy will cancel automatically after two credit/debit card attempts to collect prior the expiry date. This does not affect the 14 day statutory right you have to cancel as stated in your policy wording. Upon cancellation, cover will terminate at the end of the month for which you have paid your premium and no refund will be provided as you will have only paid for the cover you have had. This is not the same if you cancel within your first 14 days (‘Cooling off Period') where the policy will cancel with immediate effect and any premiums paid will be returned to you provided you have not made a claim (successful or not). *Annual policies as per your Certificate of Insurance, if you have chosen an Annual Policy your period of insurance is for 12 months from the date of purchase or renewal. Upon cancellation, cover will terminate immediately and providing you have not made a claim (successful or not) you will receive a pro rata refund of the premium. This is not the same if you cancel within your first 14 days (‘Cooling Off Period') where the policy will cancel with immediate effect and any premiums paid will be returned to you. Provided you have not made a claim (successful or not) Please note that if you do cancel your policy, your handset will no longer be covered against any major eventualities that your policy covers (such as theft, accidental loss, accidental damage or unauthorized calls).


How long will it take for my claim to be processed? Mobile Phones/Smartphones/iPhones

We cannot begin to assess your claim until we have received the fully completed claim form and all the required supporting documentation. Not completing the claim form fully or not providing all the required supporting documentation will delay the assessment of your claim. Once we have the fully completed claim form and all required supporting documentation, we aim to assess your claim within 2 working days and we will then let you know whether your claim has been authorized or not. If authorized, the following timescales will then apply • For Theft or Accidental Loss claims please allow a further 2 – 3 working days from the date of authorization for a replacement handset to be issued (subject to stock availability). • For Unauthorized Usage claims, payment will be arranged and reimbursed to your credit/debit card account within 10 days of authorization. • For Accidental Damage claims please allow 5 to 7 working days from the date of authorization for your handset to be repaired and returned (subject to stock of parts).


Do I need a proof of purchase if I make a claim?

Yes, you must have a proof of purchase for your mobile phone/tablet pc if you wish to make a claim. The proof of purchase must provide evidence that you own the phone/tablet pc and that the phone/tablet pc is within the 6 month age limit (the phone/tablet pc was less than 6 months old when you have purchased your insurance policy). Therefore, the proof of purchase must include the make, model and IMEI number of your mobile phone/tablet pc. If you cannot provide this evidence, your claim may be rejected. If you do not possess or were never issued with a receipt for your mobile phone/tablet pc because they were provided free as part of a contract, e.g. through a mobile phone service provider, you will need to provide evidence of the original order and/or contract under which the device was supplied. Again, if you cannot provide this evidence, your claim may be rejected.


How do I make a claim? Mobile Phones/Smartphones/iPhones

Please contact our Claims Team on 7777-2355 (CELL) or send an email at claimservice@mobileinsurance.com.cy within 24 hours after discovering the incident. The representative will take your details and explain the claims process to you. If you are aware that the handset has been stolen, you must A .Report it to your service provider within 24 hours of discovering the incident who must bar your phone B. Go to the police within 72 hours of discovering the incident , report it and obtain a crime reference number and a copy of the police report. In the event of accidental loss you should report the handset missing to the establishment in which the handset was lost. If the handset has been accidentally lost on public transport, it should be reported to the relevant public transport authority. Regardless where you may have lost the phone the handset should be reported as lost property


How much is the excess/deductible? Mobile Phones/Smartphones/iPhones

For each and every claim, the excess payable is Euro 50 in respect of mobile phones. Note that for Apple iPhones excess, however, is Euro 75. If the claim is for loss, the excess increases to Euro 75 in respect of mobile phones , and Euro 100 for iPhones


What is an IMEI number and how do I find out the IMEI of my mobile phone?

The IMEI (International Mobile Equipment Identification) number of your mobile phone is a unique identification code that is specific to your mobile phone. We use the make, model and IMEI number to identify the phone that is covered by the insurance policy. If you change your phone, it is important that you call us so we can update your policy with the correct details. The IMEI can be obtained by dialling *#06# or • for iPhones - checking your sim gate or • for all other phones – checking under the battery of your handset.


What am I insured for? Monthly or Annual Genius Cover Policy (Tablet PC)

Coming soon!


What am I insured for? Monthly or Annual Smart Cover Policy (Tablet PC)

Coming soon!


What am I insured for? Monthly or Annual Clever Cover Policy (Tablet PC)

Theft, Accidental Damage and accessories up to Euro150, as part of a valid theft or damage claim. Additionally, worldwide protection for up to 30 days in any one year, use by your immediate family (if over the age of 18 years) who permanently live with you. This policy will cover your tablet PC up to its maximum replacement value, providing it is less than 6 months old at the time of purchasing the insurance. Our liability in respect of any one claim is limited up to the value of Euro 1,000


What am I insured for? Mobile Phones/Smart Phones/Iphones

Monthly or Annual Clever Cover Policy Accidental Damage cover (including liquid damage) and Breakdown (following expiry of any manufacturer’s warranty) up to the value of Euro 1,000. In addition you will receive worldwide protection for up to 30 days in any one year and accessories cover (up to a maximum of Euro 50). This cover provides for when the handset is used by you or your immediate family (who permanently live with you) (subject to you or your immediate family being aged 18 years or over). This policy will cover your mobile phone/smartphone/iPhone up to its maximum replacement value, provided it is less than 6 months old at the time of purchasing the insurance. Our liability in respect of any one claim is limited up to the value of Euro 1,000 Monthly or Annual Smart Cover Policy Theft, Accidental Damage, Breakdown (following expiry of any manufacturer’s warranty) up to the value of Euro 1, 000, Unauthorized Calls up to Euro 1,000 as part of a valid theft claim. In addition, you will receive worldwide protection for up to 60 days in any one year and accessories cover (up to a maximum of Euro 100). This cover provides for when the handset is used by you or your immediate family (who permanently live with you) (subject to you or your immediate family being aged 18 years or over). This policy will cover your mobile phone/smartphone/iPhone up to its maximum replacement value, provided it is less than 6 months old at the time of purchasing the insurance. Our liability in respect of any one claim is limited up to the value of Euro 1,000 Monthly or Annual Genius Cover Policy Theft,Accidental Loss, Accidental Damage, Breakdown (following expiry of any manufacturer’s warranty) up to the value of Euro 1,000 and unauthorized calls up to Euro1, 000 as part of a valid theft claim or loss claim. In addition, you will receive worldwide protection for up to 90 days in any one year and accessories cover (up to a maximum of Euro150). This cover provides for when the handset is used by you or your immediate family (who permanently live with you) (subject to you or your immediate family being aged 18 years or over). This policy will cover your mobile phone/smartphone/iPhone up to its maximum replacement value, provided it is less than 6 months old at the time of purchasing the insurance. Our liability in respect of any one claim is limited up to the value of Euro 1,000


What is the additional Euro 2 charge on the initial policy?

The additional Euro 2.00 is a stamp duty imposed locally. This is charged only one time. On successive renewals it is not charged.


is there a limit on the number of claims i can make?

There are no limit to the number of claims you can make whilst your cover is in place.


How can i change my personal data?

Should any of your personal details change (such as your name or address) please ensure you contact the administrator as soon as possible for guidance to prevent any delays when making a claim. Please call 7777-2355 (CELL) or email customercare@mobileinsurance.com.cy You can edit your personal details from your account in the website.


What is Proof of Usage?

Means evidence from your network provider showing your mobile phone has been in use since the policy was purchased and up to the event giving rise to the claim.


Is anyone in your country providing any similar insurance?

No, as far as we know. Some may sell extension of the warranty at variable prices depending on the make and model.


How do i make a claim online?

You can follow the procedure on “How to claim” tap and if a problem exists you can contact us via “contact us” tap or contact our Customer Services team on 7777-2355 (CELL) or email customercare@mobileinsurance.com.cy


Replacing your mobile phone/Tablet PC

Should you replace a mobile phone /Tablet PC with a new mobile phone/Tablet PC whilst your insurance is in force, please do follow relative below procedure * You must advice the administrator by phone or email in order to cancel your existing insurance. For return premium do check Cancellation after the Cooling-Off period section in your policy or do check under FAQs “How do I cancel my insurance policy” * You need to “Enroll to New Policy” from your “Customer Login” page at www.mobileinsurance.com.cy Your new device will be covered from the day you notify the administrator of the change providing the device is no more than 7 days old at the time of the amendment, as evidenced by the relevant proof of purchase


The Processing of Personal Data (Protection of Individuals) Laws of 2001 - 2012 (‘The Personal Data Law’)

The Processing of Personal Data (Protection of Individuals) Laws of 2001 - 2012 (‘The Personal Data Law’),as amended Personal Data, including any sensitive data, you supply to us, Progressive Insurance Co Ltd, in relation to the present insurance policy, may be processed, within the meaning of the Personal Data Law, for the purposes of insurance administration by the Data Controller (as defined under the Law). The Data Controller is MrTakis Haggiandreou, and his contact details have as follows 44 Kallipoleos Avenue, Nicosia 1071, [Telephone No 22758585 and e-mail address customercare@progressiveic.com The said data you supply may be disclosed to regulatory bodies for the purposes of monitoring and/or enforcing compliance with any laws/regulatory rules/codes. Your data may also be used for the purposes of crime prevention. For any of these purposes, your data may be transmitted to countries in accordance with the provisions of the Personal Data Law and/or any other legislation of the Republic of Cyprus and/or of the European Union. If this is necessary, the Data Controller will seek assurance from that party as to the security surrounding the handling of your data before it proceeds. On payment of the appropriate fee to Progressive Insurance Co Ltd, you have the right, under the conditions stated in the Law, to request to access, to object, on compelling legitimate grounds relating to your particular situation, to the processing of data relating to you, and, request, amongst other, to rectify personal data held about you (this is known as a Personal Data Subject Access Request). Please contact the Data Controller as above, in writing, to exercise these rights under the Personal Data Law. In assessing any claims made, we, or our associated companies or agents, may undertake checks against publicly available information. When the present insurance policy ends all data held about you (including information held on systems) will be destroyed or erased after a period of one year. The Data Controller's associated companies and agents will be advised to do the same. Personal Data held on customers may be processed, within the meaning of the Law, for research and statistical purposes, but only with the prior explicit written consent of the customer to that effect would this take place. To assess the terms of the present insurance policy or handle claims which arise, we may need to collect data which the Data Protection Law defines as sensitive data (such as health, medical history, criminal prosecutions or criminal convictions). The Data Protection Law imposes specific conditions in relation to the collection and processing sensitive data including, in some circumstances, the need to obtain your explicit consent before we collect and process the sensitive data. When you apply for the present insurance policy, your explicit consent is given to the collection, processing and transmission of personal data as described above in this clause by us and our agents.


What do I need to know for Apple iCloud and other services?

Apple iCloud and a number of other services require user credentials for certain operations of devices manufactured by Apple. In case of an iPhone being repaired and reset to factory defaults it will most probably require iCloud id and password for you the user to get access to the phone again. It is extremely difficult if not impossible to recover iCloud user credentials from a device that has been reset to factory defaults. Devices may become useless if after a reset you the user is unable to provide his/her credentials. You are advised to always store in a safe place your credentials not only for iCloud but for other applications as well. Please note that any loss of or damage or access to information, data or software contained in or stored on your mobile phone/Tablet PC are excluded.


What is a Voucher Code?

A Voucher Code is a 10 Digit alphanumeric number that is written at the bottom of the Mobile Insurance flyer.If it is printed then it must be entered at the checkout payment step(i.e.before entering credit card details.) PLEASE NOTE IT IS NOT MANDATORY TO ENTER A VOUCHER CODE TO COMPLETE THE TRANSACTION, SO IF YOU DO NOT HAVE ONE PLEASE LEAVE THE FIELD BLANK.


Who is A.Haggiandreou Insurance Brokers Ltd ?

A.Haggiandreou Insurance Brokers Ltd is a Progressive Insurance Company Ltd.’s subsidiary company, who 1) Is the scheme administrator 2) Handles all claims 3) Collects your excess/deductible amount which is authorized by Progressive Insurance Co Ltd.


In case of date of birth registration problem/issue.

If you are using Internet Explorer 11 in Windows 10, you may be unable to complete a new registration due to a compatibility issue regarding the Date of Birth Field. In order to proceed with a new registration, please use Chrome or Firefox Browser.


What is GDPR "The Personal Data Law"?

We take your privacy very seriously and promise to respect your personal information. Information is collected fairly and lawfully in accordance with the The Processing of Personal Data (Protection of Individuals) Laws of 2001-2012 (‘The Personal Data Law’) (as amended and updated from time to time). We may collect personal information directly from you when you ask for a quote or as a result of the purchase of a product or service from us. We will do our best to ensure that your details are kept accurate and up to date and we would ask you to assist us in doing so by notifying us of any changes. We are constantly striving to improve the quality of our service and the efficiency of our systems and so, from time to time, we may use your personal information to help us do this. The General Data Protection Regulation (GDPR) sets out the principles followed by Progressive Insurance Company Ltd. when processing your personal data, as it pertains to all services rendered by Progressive, including your insurance. We do not collect any sensitive personal data as defined by law and we process your personal data submitted to us exclusively for the purposes of issuing your insurance policy and processing the related claims, if any. You may access and adjust your personal data, file a written, motivated request to cease processing or objection against processing of personal data. You may find more under the "Legal" Tab of the website


What actions should I take so that I am covered in case of accidental loss/theft?

• Police authorities must be notified within 72 hours following the discovery of the incident and obtain a crime reference/lost property number and a copy of the police crime report. • Your network provider should also be contacted within 24 hours following discovery of the incident to place a call bar on your mobile phone. • In addition, as of 1/11/2018, you MUST have on your phone a downloaded tracking app (such as Google Find My Device App, Find My iPhone App, Samsung Find My Mobile) be operational and have under Settings LOCATION ON. You also must be able to access via internet your respective account and provide/show/locate your mobile phone that we may request and that is relevant to your claim. To locate the mobile phone it must be turned on, have mobile data ON and have at least a 3G connection and your SIM card plugged into your mobile phone.



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